Refund and Returns Policy

Effective Date: December 6, 2024

At Coolnaricon, we strive to ensure that you are satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a comprehensive Refund and Returns Policy. Please carefully read the following terms to understand your rights and the steps you need to take for returns and refunds.

1. Eligibility for Returns

You may return your purchase within 30 days of receiving the item(s) for a full refund, provided that:

  • The product is in unused and resellable condition.
  • The item is in its original packaging with all tags, labels, and accessories included.
  • You have a proof of purchase, such as a receipt or order confirmation.

The following items are not eligible for returns:

  • Custom or personalized products that were specifically made to order.
  • Opened or used products, unless the product is defective.
  • Gift cards or other non-returnable items as specified in the product description.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Customer Service: Email us at [email protected] or call us at (302) 540-0713 to request a return authorization.
  2. Provide Order Details: Include your order number, the item(s) you wish to return, and the reason for the return.
  3. Receive Return Instructions: Our customer service team will send you a return authorization along with instructions on how to return the item.
  4. Ship the Item: Once you have the return authorization, securely package the item and ship it back to the address provided. The customer is responsible for return shipping costs unless the return is due to a defective or incorrect product.

3. Refund Process

Once we receive your returned item and verify that it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method, and you will receive a confirmation email once the refund has been processed.

  • Processing Time: Refunds typically take 5-10 business days to appear on your account, depending on your payment provider.
  • Restocking Fees: In certain cases, we may apply a restocking fee for returns due to customer change of mind, but this will be clearly communicated before initiating the return.

4. Exchanges

If you would like to exchange an item for a different size or color, we recommend initiating a return and placing a new order. Exchanges are subject to availability.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will provide you with instructions for returning the damaged product and issue a full refund or send a replacement product, depending on your preference.

6. Non-Refundable Items

The following items are non-refundable:

  • Digital products, such as downloadable software or e-books.
  • Gift cards and vouchers.
  • Items on sale or clearance, unless otherwise specified.

7. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions regarding returns, refunds, or our policy, please contact us:

  • Email: [email protected]
  • Phone: (302) 540-0713
  • Address: 864 Alta Loma Dr, South San Francisco, California (CA), 94080