Privacy Policy

Effective Date: December 6, 2024

At Coolnaricon, we prioritize your privacy and are dedicated to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website coolnaricon.com. By accessing and using our website and services, you agree to the practices outlined in this policy. Please take the time to review this policy to understand how we treat your information.

1. Information We Collect

We collect two main types of information:

A. Personal Information
Personal information is any data that can be used to identify you directly or indirectly. This may include:

  • Contact Information: Name, address, email address, phone number
  • Account Information: Username, password, profile details
  • Payment Information: Credit card number, billing address (processed via a secure third-party payment gateway)

B. Non-Personal Information
Non-personal information is data that cannot be used to identify you. This may include:

  • Browsing Information: IP address, browser type, device type, operating system, and browser version
  • Usage Data: Pages visited, time spent on the site, and other engagement metrics

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To Process Transactions: We use your personal and payment information to process orders and payments, and to deliver the products you purchase.
  • To Improve Customer Service: Your information helps us respond more effectively to your customer service requests and support needs.
  • To Enhance User Experience: We may use the data to improve our website functionality, troubleshoot, and personalize content.
  • To Send Marketing Communications: With your consent, we may send promotional emails, newsletters, and offers. You can opt-out at any time.
  • To Improve Our Website: We analyze browsing patterns and behaviors to improve the design, navigation, and overall user experience on our website.
  • To Comply with Legal Requirements: We may need to use your information to comply with laws, regulations, and legal obligations.

3. How We Protect Your Information

We employ a range of security measures to protect your personal information, including:

  • Encryption: Your sensitive data, such as payment information, is encrypted using Secure Socket Layer (SSL) technology.
  • Secure Payment Processors: We use third-party payment gateways to process credit card payments, ensuring your payment information is never stored on our servers.
  • Access Controls: Only authorized personnel have access to your personal information, and they are required to maintain confidentiality.

4. Sharing Your Information

We will never sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us with business operations, such as payment processors, shipping companies, and marketing partners. These service providers are obligated to keep your information secure and use it only for the purposes we specify.
  • Legal Compliance: We may disclose your personal information if required by law or in response to valid legal requests from public authorities (e.g., a court order).

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You may request access to the personal data we hold about you.
  • Correction: You may request corrections to any inaccurate or incomplete personal information.
  • Deletion: You may request the deletion of your personal information, subject to certain exceptions (e.g., for compliance with legal obligations).
  • Opt-out of Marketing Communications: You can opt-out of receiving marketing communications by following the unsubscribe link in any promotional email we send or by contacting us directly.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance user experience and collect data for analytics. Cookies help us remember your preferences, track browsing habits, and analyze website usage. You can manage or disable cookies through your browser settings.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top of the page will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: [email protected]
  • Phone: (302) 540-0713
  • Address: 864 Alta Loma Dr, South San Francisco, California (CA), 94080